We recently finished a back yard makeover in Parkdale and our lovely client Maggie contacted the architect with these kind words…
‘Brendan and the boys were amazing . Nothing has been a problem , they are so approachable and affable . Having had difficult experiences with trades people in the past , I can’t speak too highly about this team.’
This got me thinking a lot about what we do each day, what we do well and could do better, why the team are motivated more on some jobs rather than others.
More often than not the happiest customers after completion, and our most remembered and talked about jobs are the ones where the client themselves appreciate the hard work, time and effort we put in each day. If during construction the client is chatty, happy, shows appreciation, gives positive feedback to the boys, offers a coffee etc it really lifts the team. I guess it’s just a positive reinforcement thing but it really makes a difference. Morale, tardiness, banter and pride in your work all improve when you are working for a client that is appreciative. Honestly it doesn’t change the result that I expect from them but it makes it a lot easier to achieve.
So what is the moral of this story? It’s pretty simple, be the best client you can be and it’s more likely you will have a positive experience! 😉
